How To improve your customer ratings: 9 Tips & Best Practices
A well thought campaign can help you get Customer ratings for your business. Achieve it with simple solutions for your customers:
- Send a text. Increase the number of Customer ratings you get by sending a personalized text to your customers. You can automate the sending of these tailored texts with 1txt.co
- Create a customer rating link shortcut. This allows you to send customers messages with a short link that they can click to review your business quickly and easily. You can create a link for free using 1txt.co’s Link Generator.
- Automate the process. Automate your review system to send personalized invites at the key points in your customer journey to increase your collection rate and save time and hassle for your team.
- Post a sign. After having a good experience with a local business, consumers are 12% more likely to leave a review if they see a sign asking them to.
- Train your employees to ask in person. Before sending a review invite, and whenever possible, your employees should always ask in person.
- Use powerful language when you ask for reviews. Use active language that focuses on benefits, like “Leave a review to help us create a better experience for you” vs. “share an opinion.” Use language that will put your customer in the driver’s seat whenever possible.
- Add CTA pop-ups to your site. In addition to text invites, use CTA pop-ups on your website, such as: “Are you enjoying your new tires? Leave us a review!” These pop-ups will actively engage customers and catch any who may have fallen through the cracks.
- Send review requests to previous customers. Use your CRM data to connect with previous customers and ask for Customer ratings. You’ll have higher success if you recall the experience, ask straightforwardly, and emphasize convenience.
- Incentivize your employees. In addition to training, incentivize your employees based on the number of Customer ratings they collect. You can also offer extra incentives if their name is mentioned in the review.