How To improve your customer ratings: YET 9 MORE Tips & Best Practices
A well thought campaign can help you get Customer ratings for your business. Achieve it with simple solutions for your customers:
- Manage reviews. If you want to collect reviews, it’s crucial to show your customers that reviews matter to you, and that means managing them. Respond to negative reviews within two hours and positive ones within 24 hours.
- Leave a Customer rating card. Business cards are still fairly common, especially among contractors and service companies. In addition to leaving a business card, consider leaving a Customer rating card that includes a link (or a QR code) and brief instructions on how to leave a review.
- Include Customer rating opportunities in surveys. Collecting feedback presents a perfect opportunity to ask for a review. When sending surveys to customers, include the opportunity to leave a review at the end.
- Ask for reviews on social media. Start by posting a screenshot of your best review and asking your customers to leave their own feedback.
- Share positive reviews in other ways. Make your positive reviews more visible. For example, share them on your website, across social media, on other digital platforms, and even in your physical storefront.
- Get Customer ratings from vendors or partners. Network with other local businesses to increase visibility and collect Customer ratings. It might be helpful if you write one for them first.
- Create a “How to Leave a Customer rating” video. Show your customers how easy it is to leave a review. Create a short YouTube video that demonstrates how to leave your business a Customer rating with catchy music, imagery, and/or gifs.
- Incentivize your customers to leave a review. Consider creating a rewards system or promo to incentivize your customers to leave a review.
- Use a reputation management platform. Managing, responding to, collecting, and analyzing reviews can be quite a task for any team to take on. For example, with 1txt.co you can automatically send personalized Customer rating invites at the perfect point in the customer journey to increase your number of 5-star reviews.